Shipping policy

1. Shipping Destinations

Onset currently ships to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • New Zealand

Orders placed from any other location will not be processed and will be automatically refunded.

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment.
  • A shipment confirmation email with your tracking number will be sent once your order has been dispatched.
  • Orders placed on weekends or public holidays are processed on the next available business day.

3. Shipping & Delivery Times

All orders are shipped via reputable international couriers. Estimated delivery timeframes apply to all destinations:

5–12 business days

Delivery times are estimates and may vary due to customs clearance, courier delays, or other unforeseen circumstances.

4. Tracking Your Order

Once your order ships, you will receive an email with your tracking details. Please allow up to 48 hours for tracking updates to appear after dispatch.

If your tracking information has not updated after several business days, contact us at hello@tryonset.com.

5. Customs, Duties & Import Taxes

Any applicable customs duties, VAT, or import taxes are included in your order total at checkout. Seond Ltd. is not liable for customs-related delays; however, we will actively work to move your order through customs and keep you informed with timely updates throughout the process.

6. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate and complete shipping details at checkout. Orders returned due to incorrect addresses, failed delivery attempts, or refusal to accept the package may be subject to reshipment costs. Where a refund is applicable, all shipping charges are non-refundable.

7. Lost or Damaged Shipments

Seond Ltd. is not responsible for packages lost or damaged in transit once handed to the courier. If your order arrives damaged or does not arrive at all, please contact our support team within 7 days of the expected delivery date with your order number and relevant details. We will assist you through the courier's claims and resolution process.

8. Subscription Shipments

Subscription orders are fulfilled automatically on your recurring billing schedule. The same 5–12 business day delivery timeframe applies to each cycle. To avoid an unwanted shipment, cancellations must be made at least 7 days before your next billing date.

9. Returns & Refunds

For information on returns and refunds, please refer to our Refund Policy. Customers are responsible for return shipping costs. Refunds are processed after the returned item has been received and inspected.

10. Contact

For shipping questions, tracking assistance, or delivery issues:

Seond Ltd., operating as Onset (DBA Onset) Spyrou Kyprianou 16, 6058 Larnaca, Cyprus Registered No: HE 433247 | VAT: CY10433247L 📧 hello@tryonset.com | 🌐 tryonset.com